Shipping, Cancellation & Refund Policy

This policy covers books bought directly through this website. Purchases made on Amazon are governed by Amazon's own returns and refunds process. For the short version of what follows, see the questions and answers page.

Shipping

• Paperbacks are dispatched from Hyderabad within 1 business day of a confirmed order.
• Delivery anywhere in India typically takes 1–3 days after dispatch, depending on location and courier.
• Shipping within India is free; there is no separate delivery charge at checkout.
• E-books are emailed to the address given at checkout, normally within a few minutes and at most within 24 hours.

Cancellations

A paperback order can be cancelled for a full refund any time before it is dispatched. Email hello@deepalibakshi.com with your payment reference. Once an order has been handed to the courier it can no longer be cancelled, but the returns terms below still apply.

E-book orders cannot be cancelled once the file has been delivered, since a digital copy cannot be returned.

Damaged, faulty or wrong items

If a book arrives damaged, misprinted, or is not the title you ordered, email within 7 days of delivery with your payment reference and a photograph of the item. A replacement will be sent at no cost, or a full refund issued if a replacement is not available.

If an e-book does not arrive or the file will not open, email at any time and it will be re-sent or refunded.

Refunds

• Approved refunds are issued to the original payment method through Razorpay. No other refund route is available.
• Refunds are initiated within 3 business days of approval. Razorpay and your bank typically take a further 5–7 business days to credit the amount.
• The full amount paid is refunded; there is no restocking or processing fee.

How to reach us

For anything relating to an order, email hello@deepalibakshi.com with your payment reference. Messages are usually answered within 2 business days.